Scott Beal has nearly 20 years of operational, industrial engineering, marketing, and sales management experience for UPS. His work experience at Fortune Magazine’s, “Most Admired” Transportation Company, has provided him with opportunities to manage in the areas of operational process design, daily management of complex operations, merger and acquisition integration, customer service call centers, strategy alignment, international and domestic marketing, and global account sales. These work experiences are further complimented by extensive international travel that has afforded Scott the opportunity to witness, first-hand, different management and operational techniques that deliver organizational results. Scott graduated from Gardner-Webb University in 1984 with a BA in Education and later obtained his Masters in Marketing from Webster University in 1994. He currently serves on the Kentucky World Trade Center Board of Directors.

Relevant Experience

Directed business planning process for $500 million in projected global sales. Worked with various international regions to formulate a comprehensive sales plan that accounted for regional demand imbalances. Managed marketing department for five years in area that realized 45% compounded annual growth during that time.

Directed re-branding efforts and new product development and launch for a premium air freight service. Worked with international regions to develop product attributes and design. Product resulted in $20 million in sales the first year on a projection of $16 million.

Managed sales for two largest global accounts. Sales grew from $60 to $80 million in one year. Established policies and procedures for global account sales efforts. Earlier in career, sold aircraft charters for one year, revenue grew from $6 to $13 million.

Managed $20 million in contract vendor relationships for U.S. operations. Managed contract administration as well as performance monitoring for trucking and freight handling for approximately 75 vendors.

Managed call center that processed 2000 calls a day. Established and monitored quality standards for customer service and work flow for a staff of 135 full and part-time employees.

Directed flow of goods over various modes of transport to balance utilization across all modes. Reduced aircraft block hours flown by utilizing rail and grounding plans that resulted in significant cost savings.

Spent 3 years working as an Industrial Engineer, designing work flows, system designs, system test scripts, functionality testing, work measurement, and accountability tools. Developed cargo operating plan for start-up of Japan air routes.

Managed 75 administrative employees to perform weight and balance of all aircraft departing UPS’ night sort. Improved employee relations index from worst in district to best while maintaining regulatory compliance.

Managed work crews of 12-15 union employees in various operations.

Education

BA Education, Gardner-Webb University, 1984
MA Marketing, Webster University, 1994